We conceptualize the measurement and evaluation of access broadly. Access to telehealth is not limited to technology and internet, although both are vital to telehealth use. We structured the PACE Framework domain of Access to align with occupational therapy’s commitment to diversity, equity, and inclusion (AOTA, 2020b). Telehealth research, practice, and policy should reflect diversity in race, ethnicity, gender, age, socio-economic status, geography, and other demographics; promote occupational justice; and be client-centered.

Which Access for All Clients sub-domains most align with your telehealth program? 

Technology usability
Digital literacy
Health literacy
Availability and usability of translators
Scheduling when convenient for clients and caregivers
Availability of specialists
Intervention approaches that use everyday materials

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